We use a service design approach to guide our work. When health system problems are not well understood, following a design process and employing both human-centered design methods and data analytics helps us navigate the ambiguity and complexity of these problems.
We work with multidisciplinary teams to co-design and implement new care pathways, new services and enhanced patient experiences.
SELECTED PROJECTS
Reducing incidences and severity of hospital acquired delirium
Improving the signaling and management of hospital acquired sepsis
PATIENT EDUCTATION IN PERIOPERATIVE PATHWAYS
Enhancing education to improve patients' understanding of 'what to expect' across the surgical journey
WELLNESS CENTER FOR YOUTH WITH CHRONIC CONDITIONS
A transformative approach to care for pediatric patiehts with chronic conditions
A new service model provides seamless care for patients with chronic back and neck pain
Designing a system to maintain workplace saftey